Shipping Information
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Shipping & Handling
1. Our main markets are the United States. The time frame of order delivery is divided into two parts:
- Processing time: 3-5 business days
- Shipping time: 15-20 business days
Thank you to all our customers for your continued support and patronage. In order to provide a better shopping experience, we have decided to upgrade our warehouse, factory and website from February 9th to February 15th, so there will be a delay in logistics and products purchased before February 9th will not be received until March 1st, so please be patient.
2. Shipping fee:
- Standard shipping: $8.99USD
- Priority Shipping: $18.99USD
- Free shipping on orders over $69.00+
3. Shipping methods: 4PX、YunExpress、Wanb Express、UBI
We will make every effort to deliver your package as soon as possible. However, additional time may be required due to invalid addresses and custom clearance issues.
Please contact our customer service team if there is any question concerning the time to dispatch.
Order Processing
Unless otherwise notified, all orders will leave our warehouse within 1 to 3 working days. After the product leaves the factory, it usually takes 7 to 14 working days to receive the goods, depending on your alternative location. After the product is shipped, you will immediately receive a tracking number from the shipping company. This will let you know where the goods are and how long it will take.
Please note that delivery time does not include processing time. The total time required to receive an order is processing time + shipping time. For orders with multiple items, the processing time will be based on the item with a longer processing time.
If there are any problems with your order, you can submit a trouble ticket to our support center for further assistance. Our dedicated customer service team will contact you within 24 hours.
Do you provide tracking information?
Yes, you will receive an email with tracking information after your order is sent. If you still have not received the tracking information within 5 days, please contact us.
My tracking record says “No information is currently available.”
If the tracking information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the updated status of the tracking website. Click here to enter the tracking number to view the logistics information.
Taxes & Duties
Please note that our products do not charge any taxes.
*All shipping times do not include customs clearance/customs delays.
Thank you for trusting our business. If you have any questions, please contact our customer service center: service@prinsale.com for help with your order.
